Key Account Manager - Government and Public Sector
Greentec International Inc. – Cambridge, ON
For 30 years, Greentec has grown and evolved rapidly to become a leader in electronic recycling specializing in the collection, secure data destruction, recycling and recovery of end-of-life electronic waste. Protecting your business and the Environment.
General Description:
Job Mission: the key account manager's main role is to retain top customers and nurture those key relationships over time. Ideally, the KAM becomes a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sales growth.
- Developing trust relationships with a portfolio of major clients in the public sector to ensure they do not turn to competition
- Acquiring a thorough understanding of key customer wants and requirements
- Expanding relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Draft key account plan to set direction and focus on opportunities and priorities for each Key Account
This opportunity to work in an organization making a difference to the environment, will allow the successful candidate to influence and drive Sales in a collaborative fast paced environment.
Competencies:
- Communication. As the liaison for the customer and the rest of the company, must excel at communication in person, over the phone, via email and across teams. Must be comfortable addressing C-suite executives as well as coordinating operations managers and sales reps.
- Company and customer experience. Must be able to nurture strategic relationships with top accounts. must possess an in-depth knowledge of the company and its customers. This allows them to identify the best opportunities for growth and service the client. This is important because key accounts expect customized service,
- Has a strategic perspective. Must be able to look beyond short-term gains and prioritize long-term relationships over short-term transactions. Must be able to navigate through many moving parts and orchestrate deals and long-term plans that align with a mutually beneficial strategy.
- Leadership. Key Account Managers are leaders. They must be adept at directing customers and managing employees at all levels of the business. Because they touch so many parts of the business, they should be confident and command respect from clients and co-workers.
- Skilled negotiations. At the end of the day, the goal is to build the lifetime value of their customer. To do this, they not only need to sell to the customer but also negotiate terms so both parties end up happy. This requires a keen sense of timing, killer presentation skills, and the confidence to hold their ground and push back when necessary.
- Ability to sell value. Long-term success depends on being able to demonstrate value to the customer. Needs to be able to communicate the value of offerings both strategically and financially.
Committed to investing in your future, we offer training, competitive compensation, annual profit sharing and group benefit package.
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check
If you are excited about this opportunity, we would love to hear from you. Greentec is an equal opportunity employer so please inform us if you need accommodations if you are selected to participate in our recruitment process.
In order to be considered for this position, please click the links below chronologically to complete the preliminary steps = 1. Watch video; 2. Complete application; 3. Complete Sales Assessment.
NOTE - The video will describe and outline the future steps in the recruitment process.
Introduction: https://streamable.com/e6iqx8
Application (5 minutes or less): https://www.surveymonkey.com/r/HW77996
Online Assessment (40 minutes): https://eval.objectivemanagement.com/XR4X2KJ
NOTE: For submission via mobile device, please email careers@greentec.com directly (the "Apply Now" button below is for desktop submissions only).
We thank all candidates who apply but advise that only those to be interviewed will be contacted.